We offer free shipping for orders over a certain amount.
Belgium, the Netherlands: for orders above €75
France, Germany, Spain, Austria, Luxembourg: for orders over €100
Other EU countries: for orders above €150
Other countries outside the EU: for orders above €200
Countries outside Europe: for orders above €300
Shipping costs
Belgium: Pick-up Point: € 5 - Home delivery € 6
Netherlands: €7
France, Germany, Spain, Austria, Luxembourg: €10
Other EU countries: €14
Other countries outside the EU: €25
Countries outside Europe: €36
More information about international shipping? Contact us!
If for any reason you want to return or exchange something, we are happy to help!
Return
You can return unused items within 30 days of purchase. You can choose a refund (via the original payment method) or a store credit. Items that are in "sales" can simply be returned. For "outlet / last chance" items you will receive a voucher in exchange.
Exchange
The fastest way to exchange your product is to order a new product today and return the original product. This way you will receive your product quickly and there is less chance that it will be sold out.
Returning
How does this work?
Option 1: Get your return label for 5 euro
1. In the track & trace email you received from your order, you will find a link to request a return. There you can also see the time remaining for you to return the goods. You can also use this link to enter the portal.
Please keep your order number nearby to enter the portal.
When everything is approved, the refund will be processed on the same account/card you originally made the payment with. For returned outlet items you will get a voucher.
1. Please send an email to info@the-dao-store.com with a request for return (with your order number included)
When everything is approved, the refund will be processed on the same account/card you originally made the payment with. For returned outlet items you will get a voucher.
When everything is approved, the refund will be processed on the same account/card you originally made the payment with. For returned outlet items you will get a voucher.
Right of withdrawal
In addition, you can also let us know that you renounce the purchase by means of the European Withdrawal Form, but you are not obliged to do so. Return the goods as explained under 'Returns'.