Returns
If for any reason you want to return or exchange something, we are happy to help!
Return
You can return unused items within 30 days of purchase. You can choose a refund (via the original payment method) or a store credit. Items that are in "sales" can simply be returned. For "outlet / last chance" items you will receive a voucher in exchange.
Exchange
The fastest way to exchange your product is to order a new product today and return the original product. This way you will receive your product quickly and there is less chance that it will be sold out.
Returning
How does this work?
For Belgium:
Option 1: Get your return label for 5 euro
1. In the track & trace email you received from your order, you will find a link to request a return. There you can also see the time remaining for you to return the goods. You can also use this link to enter the portal.
Please keep your order number nearby to enter the portal.
Option 1: Get your return label for 5 euro
1. In the track & trace email you received from your order, you will find a link to request a return. There you can also see the time remaining for you to return the goods. You can also use this link to enter the portal.
Please keep your order number nearby to enter the portal.
2. When you entered the portal, please mark the item/s and the reason why you want to return an item.
3. By following the further instructions on the portal you can directly buy and download your return label
4. When preparing your parcel, please add the packing list to the package indicating which item you are returning to us. This way we have everything at hand for smooth processing.
5. Attach the return label to the properly sealed package and take your package to the nearest postal or DPD parcelpoint (depending on which carrier you choose).
6. As soon as your return has arrived with us, everything is carefully checked.
When everything is approved, the refund will be processed on the same account/card you originally made the payment with. For returned outlet items you will get a voucher.
When everything is approved, the refund will be processed on the same account/card you originally made the payment with. For returned outlet items you will get a voucher.
Option 2: Organise it with your own courier
1. Please send an email to info@mundo-melocoton with a request for return (with your order number included)
1. Please send an email to info@mundo-melocoton with a request for return (with your order number included)
2. Organise a return with a courier of your choice, please make sure you choose a service with track & trace so you are sure we have received your goods. The return adress is Koning Leopoldlaan29 ; 9840 De Pinte.
3. As soon as your return has arrived with us, everything is carefully checked.
When everything is approved, the refund will be processed on the same account/card you originally made the payment with. For returned outlet items you will get a voucher.
When everything is approved, the refund will be processed on the same account/card you originally made the payment with. For returned outlet items you will get a voucher.
For other countries:
1. Please send an email to info@mundo-melocoton with a request for return (with your order number included)
2. Organise a return with a courier of your choice, please make sure you choose a service with track & trace so you are sure we have received your goods.
3. As soon as your return has arrived with us, everything is carefully checked.
When everything is approved, the refund will be processed on the same account/card you originally made the payment with. For returned outlet items you will get a voucher.
When everything is approved, the refund will be processed on the same account/card you originally made the payment with. For returned outlet items you will get a voucher.
Right of withdrawal
In addition, you can also let us know that you renounce the purchase by means of the European Withdrawal Form, but you are not obliged to do so. Return the goods as explained under 'Returns'.