If, for any reason, you want to return or exchange something,
we are happy to help!

• Unused items can be returned within 30 days of purchase.
  
  
• You can opt for a refund (via the original payment method) or a store voucher.
  Items that are in 'sales' can simply be returned and are eligible for a refund. For 'outlet/last chance' items you will receive a store voucher in exchange.
  
  
• Only unused items (not worn or washed) can be returned. We won't be able to accept items that are used, washed, worn or no longer have their tags or labels attached. If we receive such items, we will contact you through email to send them back to you.

You can simply return or exchange your items at our flagship store. We're happy to offer some help with the fitting of your new items, or arrange a refund (via the original payment method) or a store voucher.

In the track & trace email you received from your order, you will find a link to request a return. There you can also see the time remaining for you to return the goods. You can also use this link to enter the return portal.

1. Please keep your order number and postal code nearby to enter the portal.
2. When you entered the portal, please mark the item/items and the reason you want to return an item.
3. By following  the further instructions on the portal you can directly buy and download your return label.
4. When preparing your parcel, please add the packing list to the package indicating which item you are returning to us. This way we have everything at hand for smooth processing. 
   
5. Attach the return label to the properly sealed package and take your package to the nearest postal shop or parcelpoint (depending on which carrier you choose).
6. As soon as your return has arrived with us, everything is carefully checked.
   When everything is approved, the refund will be processed on the same account/card you originally made the payment with. For returned outlet/last chances items you will get a store voucher.

1. Please send an email to info@the-dao-store.com to request for return (with your order number included).
2. Organise a return with a courier of your choice.
   Please make sure you choose a service with track & trace so you can check whether we have received your goods. The return address is the dão store, Onderbergen 58, 9000 Gent.
3. As soon as your return has arrived with us, everything is carefully checked.
   When everything is approved, the refund will be processed on the same account/card you originally made the payment with. For returned outlet/last chances items you will get a store voucher.

1. Please send an email to info@the-dao-store.com to request for return (with your order number included).
2. Organise a return with a courier of your choice.
   Please make sure you choose a service with track & trace so you can check whether we have received your goods. The return address is the dão store, Onderbergen 58, 9000 Gent, Belgium.
3. As soon as your return has arrived with us, everything is carefully checked.
   When everything is approved, the refund will be processed on the same account/card you originally made the payment with. For returned outlet/last chances items you will get a store voucher.